Frequently Asked Questions
Find answers to common questions about our waterproof gear and services.
Are Rains products completely waterproof?
Yes, our products are designed with our signature waterproof PU fabric and ultrasonically welded seams to ensure complete protection from moderate to heavy rain.
How should I clean my Rains jacket?
We recommend using a damp cloth and mild soap. Avoid machine washing, as it can damage the waterproof coating and structural integrity of the garment.
Does the fabric breathe?
Our apparel features integrated ventilation holes and a lightweight composition to ensure airflow while maintaining a high water column pressure resistance.
Can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
What is the warranty period on your bags?
All Rains products come with a 2-year manufacturing warranty covering functional defects from the date of purchase.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary depending on the destination.